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Data/AI

Webinar Template for BPs

The NCA team & I have decided to run a webinar series that will focus on best practices in the New Client Acquisition (NCA) & Small and Medium Business (SMB) spaces. We have gotten feedback from the BPs that they want to work and grow in these spaces but would like more enablement/help. This webinar is here to be the first step to assist them in success in these spaces.

Attached above is a word document that will be the template for an email to your respective BPs. Webinars are held once a month, on the second Thursday of each month, 12:00pm - 12:45pm ET, through March 13, 2025. Each month will be focusing on a different brand, starting with Data & AI.

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Learn all about the Watsonx AI and Data Fabric Platform with our new videos

TD SYNNEX has several short, informative videos to help you learn all about the IBM® watsonx™ AI and data fabric platform.
This platform includes three core components, and a set of AI assistants designed to help you scale and accelerate the impact of AI with your trusted data across your business. Enterprises turn to watsonx because it is:

• Open: Based on open technologies that provide a variety of models to cover enterprise use cases and support compliance initiatives.
• Targeted: Targeted to specific enterprise domains like HR, customer service or IT operations to unlock new value.
• Trusted: Designed with principles of transparency, responsibility, and governance so you can manage ethical and accuracy concerns.
• Empowering: Go beyond being an AI user and become an AI value creator, owning the value your models create.

Click here to see all the videos and select the ones you want to view.

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Power

IBM Systems 2025 Quarterly Partner Calls

Join us for the 2025 IBM Systems Quarterly Partner Calls where we review the latest IBM Systems news, announcements, incentives and events.
Register for all dates at once! All webinars begin at 2pm EST / 1pm CST.

January 28, 2025
April 29, 2025
July 22, 2025
October 21, 2025

Speakers:
IBM Systems Highlights - Director, Business Development IBM
Power Systems - Bob Friske, IBM Power Brand Manager
Storage Systems - Jim Oller, IBM Storage Brand Manager

REGISTER HERE

Webinar: IBM Power Ecosystem 2025 Playbook - January 23rd 3:30pm ET

Please join the IBM Power Ecosystem Leaders and SMEs for the 1Q 2025 Playbook Review. The Playbook is the Ecosystems' single place to go for all Sales Enablement for IBM Power. Don't miss this important review to hear about the Ecosystem Incentives, Programs, Plays, Sales Enablement, Events, Marketing and Technical enablement and announcements in 1Q. Webinar, January 23rd, 3:30pm-5:00pm EST.

REGISTER HERE

Services

2025 Services Partner Calls

Register today for the 2025 quarterly IBM Services partner calls. You only need to register once for all 4 calls scheduled in 2025.

REGISTER HERE

Maximizing Datacenter Potential: Integrated Strategy with IBM TLS

When: Jan 23, 2025 from 11:00 AM to 12:00 PM (ET)

Join IBM for this important webinar on 'Essential Strategies for IT Availability & Performance in the Era of Hybrid Cloud and AI' to learn about the critical role of security, networking, and agility in your AI projects. IBM experts will share keys to success on physical IT asset management and connected assets in complex IT ecosystems.

During this webinar, you will:
-Take away valuable insights and gain a deeper understanding of how to create a resilient IT environment
-Learn about integrated support strategy, thriving in the complexities of hybrid cloud and AI
-Leverage AI support, to enhance security and improve availability through predictive maintenance
-Streamline IT support with a single point of contact and reduce costs

REGISTER HERE

TLS Call Handling Policy Change for HW Support Request FAQs

How is support changing?

Support requests covered under the scope of IBM Warranty or an IBM Hardware Maintenance Service Agreement will no longer be offered on a Time and Material (aka
per-call) basis. Clients requesting hourly billable (break-fix) services will be offered a referral to their IBM Client representative to procure the appropriate maintenance coverage,

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Transforming TLS’ Call-Handling Process for Unentitled Products

What is Changing?
• For Unentitled Systems Software (e.g., AIX, IBMi, zOS): the practice of providing complimentary (no-charge) support has been eliminated.
• For Unentitled Hardware: the practice of offering hourly services for activities normally covered by an IBM MA agreement (a.k.a, ‘Per-Call’ services, ‘hourly billable’ or ‘break/fix’ support) will no longer be offered as of January 1st, 2025

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KYI Overview 2025

TLS added IBM Support for VMWare, as well as Multivendor Data Erasure Services. All previously announced benefits remain unchanged.

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2025 Know Your IBM Eligible Product Table

TLS added IBM Support for VMWare, as well as Multivendor Data Erasure Services. All previously announced benefits remain unchanged.
Note: Data Erasure is categorized under Project Based Services on the .ppt and .pdf attachments. You can see Data Erasure Services called out on the .xlsx under the IBM Multi-Vendor Project Based Services section.

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Storage

IBM Systems 2025 Quarterly Partner Calls

Stay Up To Date With TD SYNNEX & IBM
Get the latest on what we’re up to and where we will be.

Events
Calendar

TD SYNNEX IBM Team

Data & AI
Charles Vanterpool

Automation
Heather Clark

Cloud & Sustainability
Hyacinth Han

ESA
Carolyn Eagen

Security
Antonio Ruiz

Storage
James Oller

Public Sector
Jeff Anderson

DTC
dtcinfo@tdsynnex.com

Red Hat
Chris Cantu

IBM Power
Bob Friske

IBM Services
Lisa Fults

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